3315 Calumet Avenue, Manitowoc, Wisconsin 54220
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9206860060

Terms of Use

Effective Date: April 10, 2026

These Terms of Use (“Terms”) are a legally binding agreement between you and Carpets Plus of America Manitowoc (“Carpets Plus of Manitowoc,” “we,” “us,” or “our”) governing your access to and use of our website, online tools, forms, communications, products, and services (collectively, the “Site” and “Services”).

By accessing or using the Site, you agree to be bound by these Terms. Our Privacy Policy is incorporated into these Terms by reference and should be read together with them.

If you do not agree to these Terms, do not use the Site.

1. Changes

We may update the following at any time:

  • the Site;
  • these Terms;
  • our policies, including our Privacy Policy.

Changes become effective when posted on the Site unless otherwise stated. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

2. Eligibility

To use our Site, you must be at least the age of majority in your jurisdiction and at least 13 years of age.

3. Termination

These Terms remain in effect from the time you first access the Site until terminated. We may suspend or terminate your access to the Site at any time, with or without notice, if we believe you have violated these Terms or used the Site improperly.

Any provisions that by their nature should survive termination will survive, including ownership provisions, disclaimers, limitations of liability, indemnification obligations, dispute provisions, and other continuing rights and obligations.

4. Orders, Estimates, and Product Information

We strive to provide accurate prices, descriptions, images, room visualizations, product details, and service information. However, errors may occur, including errors relating to size, color, pricing, availability, timing, or specifications.

We do not guarantee that any information on the Site is accurate, complete, reliable, current, or error-free. We reserve the right to correct errors, change or update information, refuse service, cancel orders, or revoke offers at any time, including after an order or estimate request has been submitted.

We may require verification of certain information before accepting an order, scheduling services, or providing final pricing.

5. SMS Messaging Program and Voice Communications

Program Description

By providing your mobile number to Carpets Plus of Manitowoc and opting in where required, you agree that we may send you text messages and, where permitted by law and with any required consent, contact you using artificial, prerecorded, or AI-assisted voice technology.

Our messaging program may include messages related to:

  • appointment scheduling and confirmations;
  • measurement appointments and installation updates;
  • estimate follow-up;
  • customer service responses;
  • project status notifications;
  • review requests;
  • promotional offers, seasonal campaigns, and limited-time updates.

Required Disclosures

Message and data rates may apply.
Message frequency varies.
Carriers are not liable for delayed or undelivered messages.

Opt-Out and Help

You may opt out of SMS communications at any time by replying STOP to any text message from us. After you opt out, you may receive a final message confirming your unsubscribe request.

For assistance, reply HELP to any text message from us or contact us directly using the contact information listed below.

Your consent to receive text messages or AI-assisted, automated, or prerecorded calls is not a condition of purchase unless expressly stated in a separate compliant agreement.

We reserve the right to modify, suspend, or terminate our messaging program at any time.

6. User-Generated Content

As you use our Site, you may submit content including requests, feedback, suggestions, reviews, comments, messages, favorites, photos, room images, measurements, or other materials (“Content”).

By submitting Content, you represent and agree that:

  • you have the legal right to submit it;
  • it does not violate any law or third-party right;
  • it does not infringe any copyright, trademark, patent, privacy, publicity, or other right;
  • it does not violate these Terms or our policies.

By submitting Content, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, display, publish, process, adapt, modify, distribute, and otherwise use that Content in connection with operating, improving, and promoting our business and Site, subject to our Privacy Policy and applicable law.

You remain solely responsible for the Content you submit and any consequences of submitting it.

We reserve the right, but not the obligation, to monitor, remove, reject, edit, summarize, or refuse to publish any Content for any reason.

7. Prohibited Uses

You agree to use the Site only for lawful purposes. You may not:

  • submit false, misleading, or incomplete information;
  • use the Site in violation of any law or regulation;
  • transmit unlawful, threatening, abusive, defamatory, harassing, discriminatory, or otherwise objectionable material;
  • interfere with the Site’s operation, security, or performance;
  • use bots, scraping tools, data mining tools, or similar technologies to extract data from the Site;
  • reverse engineer, copy, reproduce, republish, distribute, modify, or exploit Site content except as expressly permitted;
  • collect or use personal information of other users without consent;
  • suggest that we endorse or are affiliated with any third party without authorization;
  • use the Site in a manner that may overburden or impair its operation.

We may investigate suspected violations and cooperate with law enforcement where appropriate.

8. Intellectual Property

The Site and its content, including text, graphics, logos, images, product content, layouts, software, and related materials, are owned by Carpets Plus of Manitowoc or its licensors, vendors, or technology providers and are protected by applicable intellectual property laws.

Nothing in these Terms grants you any ownership rights or license to use our trademarks, service marks, logos, or other proprietary materials except as expressly authorized in writing.

9. Third-Party Tools and Services

Our Site may include third-party tools, integrations, visualizers, embedded content, payment services, analytics services, or links to third-party websites. We do not control and are not responsible for third-party websites, tools, or services except to the extent they act solely on our behalf.

Your use of third-party services may also be subject to separate third-party terms and policies.

10. Privacy

Your use of the Site is also governed by our Privacy Policy. By using the Site, submitting a form, or communicating with us, you acknowledge that we may collect, use, and disclose information as described in our Privacy Policy.

11. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and all content, products, services, and communications made available through it are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not guarantee that the Site will be uninterrupted, secure, error-free, or free of harmful components.

12. Limitation of Liability

To the fullest extent permitted by law, Carpets Plus of Manitowoc and its owners, employees, contractors, representatives, vendors, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, or data arising out of or relating to your use of or inability to use the Site or Services.

This limitation applies whether the claim is based on warranty, contract, tort, negligence, strict liability, or any other legal theory, even if we were advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless Carpets Plus of Manitowoc and its affiliates, owners, employees, contractors, agents, licensors, vendors, and service providers from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • your use of the Site;
  • your violation of these Terms;
  • your Content;
  • your violation of any law or third-party right.

14. Disputes

Any dispute arising out of or relating to these Terms or your use of the Site will be resolved on an individual basis and not as part of any class or representative action, to the fullest extent permitted by law.

Before initiating formal proceedings, you agree to first contact us in writing and attempt to resolve the dispute informally.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict of law principles. Any legal action arising from these Terms or the Site shall be brought in a court of competent jurisdiction located in Wisconsin, unless applicable law requires otherwise.

16. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any provision will not constitute a waiver of that provision.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a business transfer, merger, sale, or reorganization.

These Terms constitute the entire agreement between you and Carpets Plus of Manitowoc regarding the Site and supersede prior or contemporaneous understandings relating to the Site.

17. Contact Information

If you have any questions about these Terms, our SMS messaging program, or our Services, please contact:

Carpets Plus of America Manitowoc
3315 Calumet Avenue
Manitowoc, WI 54220
Phone: 920-686-0060